سياسة الاسترداد

Last updated: 8 November 2026

We want you to pay only for what works. This page says exactly when you get money back and when you get credits back.

Payments are processed by Dodo Payments, our merchant of record, so refunds are paid by Dodo Payments to the card or account you paid with.

1. Credits come back automatically when AI work fails

You do not need to ask. If an image, video or copy job fails, or a batch finishes with fewer results than it was charged for, the credits for the missing part return to your balance on their own. Plan credits go back into this month's allowance, and bought credits go back to your bought balance. If the job settles after your next renewal, the plan part is not returned, because that month's allowance has already been replaced by a new one.

You can see every charge and refund in the app under Billing and credits.

2. Your first subscription payment

If you subscribe and it isn't right for you, write to us within 7 days of your first payment. We refund it in full if you have used fewer than 50 credits of that month's allowance. The plan then ends straight away.

3. Renewals

Subscriptions renew automatically. If a renewal charged you after you meant to cancel, write to us within 7 days of the renewal date. If you have not used any credits from the new month, we refund the renewal in full and end the plan.

After that, renewals are not refunded. You can cancel any time, and your plan runs to the end of the month you paid for.

4. Upgrades and downgrades

• Upgrade: you pay the difference straight away, and the unused part of your old plan is credited against it. That payment follows the same 7-day rule as a renewal, and only if you have not used any of the new allowance.
• Downgrade: takes effect at your next renewal, so nothing is charged and nothing is refunded.

5. Credit packs

Credits you buy do not expire.

• Unused pack: refunded in full within 14 days of purchase.
• Partly used pack: not refunded. The remaining credits stay on your account.

When a pack is refunded, its credits are removed from your balance.

6. When we always refund

Whatever the time, we refund:

• a charge made twice for the same thing;
• a charge you did not authorise, once we have checked it;
• the unused part of a paid month if we end your account without cause, or remove a main feature of your plan, together with any unused credits you bought.

7. What we do not refund

• Partial months after the windows above.
• Credits spent on AI work that completed, even if you decided not to use the result. Check the preview before you run large batches.
• Ad spend on Snapchat, TikTok, Meta, Google or any other channel. That is paid to them, not to us.
• Accounts suspended for breaking our Terms.

8. How to ask

Email support@dpa.ad from the address on your account, with the date of the charge and what it was for. We reply within 2 working days.

Once approved, the refund is sent at once. It usually reaches your card in 5 to 10 working days, depending on your bank. Refunds are made in the currency you paid in. Your bank's exchange rate may make the amount differ slightly.

Please write to us before opening a dispute with your bank. A dispute freezes the account while the bank reviews it, and we can usually fix things faster ourselves.

9. Your legal rights

This policy does not limit any right to a refund you have under consumer law in your country.

Contact

Mohammed Salim (DPA.ad), Manjeri, Malappuram, Kerala, India · support@dpa.ad